Privacy Policy – ArtKalion
ArtKalion operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase, or otherwise interact with the Services. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy governs the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described herein.
Personal Information We Collect or Process
When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or de-identified, so that it cannot identify you. We may collect or process the following categories of personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:
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Contact details: Name, address, billing/shipping address, phone number, and email address.
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Financial information: Credit/debit card and financial account numbers, payment card information, transaction details, payment confirmation, and other payment details.
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Account information: Username, password, security questions, preferences, and settings.
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Transaction information: Items you view, add to your cart or wishlist, purchase, return, exchange, or cancel, and your past transactions.
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Communications with us: Information included in inquiries, support requests, or other communications.
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Device information: Information about your device, browser, network connection, IP address, and other unique identifiers.
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Usage information: Information regarding your interaction with the Services, including how and when you navigate or interact with the Services.
Personal Information Sources
We may collect personal information from the following sources:
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Directly from you: When you create an account, use the Services, communicate with us, or provide information.
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Automatically through the Services: From your device when using our products, services, or visiting our websites, including via cookies and similar technologies.
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From our service providers: When they collect or process your personal information on our behalf.
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From partners or other third parties.
How We Use Your Personal Information
We may use personal information for the following purposes:
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Provide, Tailor, and Improve Services: Process payments, fulfill orders, manage accounts, arrange shipping, facilitate returns, post reviews, and customize your shopping experience.
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Marketing and Advertising: Send marketing communications, promotional offers, and advertisements relevant to your interests.
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Security and Fraud Prevention: Authenticate accounts, secure payments, detect fraudulent activity, and protect public safety.
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Communicating with You: Respond to inquiries, provide support, and maintain our business relationship.
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Legal Reasons: Comply with applicable laws, respond to legal processes, and enforce our policies or rights.
How We Disclose Personal Information
We may disclose your personal information under certain circumstances, including:
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Vendors and service providers: Who perform services on our behalf (e.g., payment processing, fulfillment, IT management, customer support).
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Business and marketing partners: To provide marketing services or personalized advertising in accordance with their privacy policies.
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With your consent: When you request or authorize disclosure to third parties, including shipping or social media integrations.
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Within our corporate group or affiliates.
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Business transactions: Such as mergers, acquisitions, bankruptcy, or legal obligations.
Third Party Websites and Links
The Services may include links to third-party websites. We are not responsible for the privacy practices or content of these sites. You should review their policies and terms separately.
Children's Data
The Services are not intended for children, and we do not knowingly collect personal information from children under the age of majority in your jurisdiction. If you believe a child has provided personal information to us, please contact us to request deletion.
Security and Retention of Your Information
No security measures are perfect; we cannot guarantee absolute security. Information sent to us may not be secure during transmission. Retention of your personal information depends on factors such as maintaining your account, providing Services, legal obligations, dispute resolution, or enforcing agreements and policies.
Your Rights and Choices
Depending on your location, you may have the following rights:
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Access / Know: Request access to your personal information.
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Delete: Request deletion of your personal information.
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Correct: Request correction of inaccurate information.
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Portability: Receive a copy of your information or request transfer to a third party.
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Opt-out of Sale or Targeted Advertising: Request not to share or process your personal information for targeted advertising.
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Manage Communication Preferences: Opt out of promotional emails; non-promotional messages may still be sent.
For UK/EEA residents:
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Objection or Restriction of Processing
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Withdrawal of Consent
We may need to verify your identity before fulfilling requests and may require proof for an authorized agent acting on your behalf.
Complaints
For complaints about how we process your personal information, contact us. You may also lodge a complaint with your local data protection authority if applicable.
International Transfers
Your personal information may be transferred, stored, or processed outside your country of residence. Transfers from the EEA or UK will rely on recognized transfer mechanisms or equivalent legal protections.
Changes to This Privacy Policy
We may update this Privacy Policy for operational, legal, or regulatory reasons. Updates will be posted on this website with the "Last Updated" date.
Contact
For questions, concerns, or to exercise your rights, contact:
ArtKalion
Email: support@artkalion.com
Address: 201 James Street North, Hamilton ON, Canada
For the purposes of applicable data protection laws, ArtKalion is the data controller of your personal information.