? Return & Refund Policy
At ArtKalion, your satisfaction is our top priority. Every item is made to order just for you, which allows us to reduce waste and support more sustainable production. Because of this custom production process, we do not accept returns or exchanges for reasons such as a change of mind, incorrect size selection, or buyer’s remorse.
? Damaged or Incorrect Orders
If your order arrives damaged, contains a printing error, or you receive the wrong item, we’re here to help. Please contact us within 30 days of delivery with a clear photo of the issue and your order number. Once the issue is confirmed, we’ll gladly offer a free replacement or a full refund.
? Lost or Undelivered Orders
If your order appears lost in transit or is returned to sender, please notify us within 30 days of the estimated delivery date. We’ll investigate and do our best to resolve the situation quickly, which may include sending a replacement at no additional cost.
? Important Notes
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Because all items are made-to-order, we cannot offer refunds or exchanges for reasons unrelated to product defects or production errors.
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We do not accept returns by mail.
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To be eligible for a replacement or refund, issues must be reported within 30 days of the delivery date or estimated delivery date.